Privacy Policy
Effective Date: April 2026
MKV Publishers is committed to protecting your personal data and your right to privacy. This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.
Who We Are
MKV Publishers is a publishing house based in Karachi, Pakistan, operating an online bookstore and publishing services platform at mkvpublishers.com. For the purposes of data protection, MKV Publishers is the data controller responsible for your personal information.
What Data We Collect
We collect the following personal information when you interact with our website:
- Full name
- Email Address
- Phone Number
- Delivery Address
- Payment Transaction References (we do not store card details)
- Order History
- Communication Records (Emails, WhatsApp messages)
- Website usage data (via cookies — see Cookie Policy below)
Why We Collect Your Data
We collect and use your personal data for the following purposes:
- Processing and fulfilling your book orders
- Delivering ebooks and download links
- Communicating about your orders and enquiries
- Providing publishing and related services you have requested
- Sending newsletters and updates — only if you have subscribed
- Improving our website, products, and services
- Complying with legal and regulatory obligations
The legal basis for processing your data is our legitimate interest in providing you with the products and services you have requested, and in maintaining a functional and secure commercial operation.
How We Collect Your Data
We collect data directly from you when you:
- Place an order on our website
- Fill in our contact or enquiry form
- Subscribe to our newsletter
- Communicate with us via email or WhatsApp
- Submit a manuscript or service enquiry
We may occasionally receive information from third-party sources such as LinkedIn, where you have made your professional information publicly available.
Who We Share Your Data With
Your data is kept between you and MKV Publishers. We do not sell, rent, or trade your personal information to any third party. We may share limited data only with:
- Courier and delivery partners — solely for the purpose of fulfilling your print book orders
- Payment processors — to process your transactions securely
- Legal authorities — only if required by law
All third-party partners are required to handle your data securely and in compliance with applicable law.
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Order data is retained for a minimum of 5 years for accounting and legal compliance
- Newsletter subscription data is retained until you unsubscribe
- Enquiry and communication data is retained for 2 years
You may request deletion of your data at any time, subject to legal retention requirements.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember your cart and session
- Understand how visitors use our website
- Improve website performance and content
You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
Data Security
MKV Publishers takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
All digital payments on this website are processed exclusively through a trusted, reputable third-party payment gateway. MKV Publishers does not collect, store, or have access to your card details, banking credentials, or any sensitive financial information. Payment data is encrypted end-to-end and governed by the security standards of our payment processing partner.
Your Rights
You have the following rights regarding your personal data. You may write to us at any time to request that we:
- Provide you with a copy of the personal data we hold about you
- Correct any inaccurate or incomplete data
- Erase your data where it is no longer necessary for us to hold it
- Restrict or object to our processing of your data
- Withdraw your consent to marketing communications at any time
To exercise any of these rights, contact us using the details below. We will respond within 14 working days.
Newsletter & Marketing
If you have subscribed to our newsletter, we will send you updates about new book releases, author news, promotions, and publishing insights. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send you marketing communications without your consent.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to the MKV Publishers website. We are not responsible for the privacy practices of any linked third-party sites and encourage you to review their policies independently.
Changes to This Policy
MKV Publishers may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website after any changes constitutes your acceptance of the revised policy.